When it comes to making a prison more secure, the work usually falls in the laps of the corrections officers. When you are dealing with a prison where the inmate population has exploded to dangerous levels, these inmates think that they are in charge. The violence tends to escalate, and that spills over to innocent officers, guests, staff, and other inmates too. When things reach this tipping point, we as officers and the jail as a whole have to start making use of resources that will give us back the edge as far as safety goes.
To that point, our superiors felt we had to reach out to Securus Technologies for some much needed help. Over the years, we were having trouble listening to the inmates on the jail phones because of our limited staff versus the amount of officers using the phones all day. One advantage to working with Securus Technologies is their call monitoring system is run using their LBS software, and can scan every call by every inmate instantaneously. When anything from contraband to weapons is being discussed, we will get the alert and me and my fellow officers will take instant action.
Securus Technologies works out of Dallas, Texas, and the employees are all committed to the objective of CEO Richard Smith, making this world safer for all. When we were fully up and running, we headed back on the floor and within hours were getting alerts to activities that needed attention. Calls that were detected ranged from inmates talking about using drugs in their cells at night, buying drugs in the yard, to acquiring prescription drugs from family at the guest center. Now if we get any type of alert, we take action instantly and find that we have been able to curb violence in a big way.